I cannot access my two factor authentication or would like it removed Amanda January 24, 2021 22:57 Updated If you are no longer able to access your two factor authentication app or would like your two factor removed please submit a request to us with a request for two factor authentication removal. Related articles Two Factor Authentication I have changed my password but I still can’t log in? I can’t do anything on my ConnectMed account and I used to be able to, what has happened? I don't have a mobile phone, can I still have a ConnectMed account? Requesting a Repeat Prescription Comments 0 comments Article is closed for comments.